Replacement & Exchange Policy

Last updated: 20 October 2026

When we replace

We offer a free replacement if you receive a product that is:

• Damaged in transit,
• Defective or not working, or
• Wrong (different item, size, colour or missing parts).

Time limit

Report the issue within 48 hours of delivery for damaged/wrong items and within 7 days for manufacturing defects.

How to request

Contact [support@mechdel.com] / [+91 XXXXX XXXXX] or use My Orders with your order number and clear photos / unboxing video of the product and package. We verify and arrange a free pickup and replacement.

Exchange

Exchange for a different variant (size/colour) is offered on eligible products within 7 days, subject to stock. Any price difference is payable/refundable.

If replacement is not possible

If the same item is out of stock, we will issue a full refund as per the Return & Refund Policy.