Grievance Redressal Policy

Last updated: 20 October 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, [Company Legal Name] has appointed a Grievance Officer.

Grievance Officer

• Name: [Grievance Officer Name]
• Designation: Grievance Officer
• Email: [grievance@mechdel.com]
• Phone: [+91 XXXXX XXXXX]
• Address: [Registered Office Address]
• Working hours: Mon–Sat, 10:00 AM – 7:00 PM IST

How to raise a complaint

Email or call with your name, mobile number, order number, issue details and photos (if any).

Timelines

• Acknowledgement within 48 hours of receiving the complaint.
• Resolution within 1 month from the date of receipt.

Escalation

If you are not satisfied, you may contact the National Consumer Helpline: 1915 or https://consumerhelpline.gov.in, or approach the appropriate Consumer Commission.