Privacy Policy

Last updated: 20 October 2026

MECHDEL Shop ("we", "us"), operated by [Company Legal Name], respects your privacy. This policy explains how we collect, use and protect your personal data when you use www.mechdel.com, in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011 and the Digital Personal Data Protection Act, 2023.

Data we collect

Identity & contact: name, mobile number, email address.
Delivery details: shipping and billing address, PIN code.
Order & payment: items purchased, order history, payment status. Card/UPI details are processed by our RBI-compliant payment partners (e.g. Razorpay) — we never store your full card number, CVV or UPI PIN.
Device & usage: IP address, browser, pages visited, cookies (see our Cookie Policy).

How we use your data

To process, ship and deliver orders and send OTPs, order and delivery updates (SMS / WhatsApp / email).
To provide customer support, returns, refunds and grievance handling.
To prevent fraud and meet legal, tax (GST) and accounting obligations.
With your consent, to send offers. You can opt out anytime.

Sharing

We share only the data needed with courier partners, payment gateways, SMS/WhatsApp providers and cloud hosting providers, and with authorities when required by law. We do not sell your personal data.

Security & retention

Data is transmitted over HTTPS and stored with access controls. We keep data only as long as needed for the purposes above or as required by law (e.g. tax records).

Your rights

You may access, correct or request deletion of your data, or withdraw consent, by writing to [support@mechdel.com]. Complaints can be raised with our Grievance Officer (see Grievance Redressal Policy).

Contact

[Company Legal Name], [Registered Office Address] · [support@mechdel.com] · [+91 XXXXX XXXXX]